Level 1
Online queries via email – support@akontopay.com
First Response Time – 2 Working Days
Resolution Time
- Akontopay internal resolution time – 2-3 working days.
- Resolution time does not include time taken by the customer to provide required information/documentation.
- If any case/transaction is linked to other bank then the TAT will be dependent on the respective banks /network providers/regulator. Resolution time will include this TAT along with Akontopay’s internal resolution time.
- If in any case additional time is needed, AkontoPay will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.
Level 2
If timely resolution is not provided in Level 1 or customer is not satisfied with the resolution provided, he/she can call helpline number between 10am to 6.30 pm on working days. Phone : +91 87503 97606
Resolution Time
- Akontopay internal resolution time – 2-3 working days.
- Resolution time does not include time taken by the customer to provide required information/documentation.
- If any case/transaction is linked to other bank then the TAT will be dependent on the respective banks /network providers/regulator. Resolution time will include this TAT along with Akontopay’s internal resolution time.
- If in any case additional time is needed, AkontoPay will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.
Level 3
If the customer’s issue is not resolved even after contacting various complaint resolution channels or in the timelines mentioned above or if the customer is not satisfied with the response, he/she can reach out to the Nodal Officer at:
Nodal Officer: Anshita Singh
Akonto payment Solutions Pvt Ltd,
H-15 Suite No. 107 Sec-63 Noida-201301
Email:nodalofficer@akontopay.com